SUPPORT & INQUIRIES

Client Services. Technical Guidance. Laboratory Policies.

FREQUENTLY ASKED QUESTIONS

Q: Can you provide instructions on how to mix, reconstitute, or administer these products?
A: Absolutely not. All compounds sold by Veltrex Lab LLC are strictly for in-vitro laboratory research and analytical use. We cannot and will not answer any questions regarding human use, reconstitution protocols, dosages, or therapeutic applications. Any communication implying human consumption will result in an immediate cancellation of your order and a permanent ban from our platform.
Q: Are your products FDA approved?
A: No. Our products are research chemicals and analytical standards. They have not been evaluated or approved by the FDA for human use, to treat, cure, or prevent any disease.
Q: Do you sell bacteriostatic water or syringes?
A: No. We are a specialized synthesis and distribution laboratory focusing exclusively on high-purity lyophilized peptides. We do not sell reconstitution supplies, solvents, or handling equipment.
Q: How do you verify the purity of your compounds?
A: Every batch undergoes rigorous third-party analytical testing, including High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (LC-MS). Certificates of Analysis (COAs) are published directly on our Clinical Data page.
Q: How are your items shipped to prevent degradation?
A: To preserve the integrity of the peptide bonds, our compounds are lyophilized (freeze-dried) and stored under strict cold-chain protocols. They are shipped in sealed, light-protective vials to ensure maximum stability upon arrival to your facility.

CONTACT CLIENT SERVICES

For order inquiries, tracking information, or analytical discrepancies, please contact our support team.
Email: support@veltrexlab.com